Auto req ID: 4158BR
Title: Retail Sales Associate
Job Function: Museum
Sales
State and City: Wisconsin, Milwaukee
Company: Harley-Davidson Motor Company
Full or Part-Time: Part-Time
Shift: Shift 1
Job Summary:
The Retail Sales Associate (RSA) is the first point of contact for Museum retail store visitors and will be responsible for providing a positive, enjoyable learning experience for all visitors.The RSA is an integral member of our Museum team, responsible for day to day operations in our retail store, The Shop. The RSA will demonstrate superior customer service both in person and on the phone and be able to conduct customer transactions/interactions in a professional manner. The RSA will be responsible for conducting sales transactions, maintaining Shop environment, and assisting with the receiving, tagging, and stocking of merchandise. This is a part-time customer service position.
Education Required:
High school diploma or GED/HSED is required.
Experience Required:
Previous experience working in a customer-facing retail environment as would be acquired over a minimum of 2 years.
General knowledge of computer operations and experience working with a retail point of sale (POS and inventory control system.
Familiarity with inventory management, replenishment and merchandising.
Possess sales skills that will contribute to achieving The Shop sales goals.
Outstanding customer service skills with the ability to understand and resolve visitor questions or issues.
Strong attention to detail with ability to handle cash accurately in a
fast-paced environment.
Ability to manage multiple duties simultaneously and work calmly in a dynamic environment.
Must be willing to learn and perform all aspects of day-to-day operations job responsibilities/duties within The Shop environment.
Demonstrated ability to work in a team environment, while also providing exemplary one-on-one assistance to visitors.
Flexibility in schedule is required including weekends, holidays and evenings as required by the business.
Some knowledge of Harley-Davidson history and brand a plus.
Supplemental Information:
Communication
Able to clearly present information through the spoken or written word read and interpret complex information; talk with customers or clients; listen well.
Decision Making & Problem Solving
Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues: able to use reason, even when dealing with emotional topics; review facts and weigh options.
Integrity
Able to be tactful, maintains confidences, and fosters an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Planning, Prioritizing, & Goal Setting
Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and task.
Policies, Process, & Procedures
Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Quality
Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Relationship Management
Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Respecting Diversity
Able to adapt behavior to others styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.
Tolerance of Ambiguity
Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
Direct Reports: No
Travel: Required 0-10%
Title: Retail Sales Associate
Job Function: Museum
Sales
State and City: Wisconsin, Milwaukee
Company: Harley-Davidson Motor Company
Full or Part-Time: Part-Time
Shift: Shift 1
Job Summary:
The Retail Sales Associate (RSA) is the first point of contact for Museum retail store visitors and will be responsible for providing a positive, enjoyable learning experience for all visitors.The RSA is an integral member of our Museum team, responsible for day to day operations in our retail store, The Shop. The RSA will demonstrate superior customer service both in person and on the phone and be able to conduct customer transactions/interactions in a professional manner. The RSA will be responsible for conducting sales transactions, maintaining Shop environment, and assisting with the receiving, tagging, and stocking of merchandise. This is a part-time customer service position.
Education Required:
High school diploma or GED/HSED is required.
Experience Required:
Previous experience working in a customer-facing retail environment as would be acquired over a minimum of 2 years.
General knowledge of computer operations and experience working with a retail point of sale (POS and inventory control system.
Familiarity with inventory management, replenishment and merchandising.
Possess sales skills that will contribute to achieving The Shop sales goals.
Outstanding customer service skills with the ability to understand and resolve visitor questions or issues.
Strong attention to detail with ability to handle cash accurately in a
fast-paced environment.
Ability to manage multiple duties simultaneously and work calmly in a dynamic environment.
Must be willing to learn and perform all aspects of day-to-day operations job responsibilities/duties within The Shop environment.
Demonstrated ability to work in a team environment, while also providing exemplary one-on-one assistance to visitors.
Flexibility in schedule is required including weekends, holidays and evenings as required by the business.
Some knowledge of Harley-Davidson history and brand a plus.
Supplemental Information:
Communication
Able to clearly present information through the spoken or written word read and interpret complex information; talk with customers or clients; listen well.
Decision Making & Problem Solving
Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues: able to use reason, even when dealing with emotional topics; review facts and weigh options.
Integrity
Able to be tactful, maintains confidences, and fosters an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Planning, Prioritizing, & Goal Setting
Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and task.
Policies, Process, & Procedures
Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Quality
Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Relationship Management
Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Respecting Diversity
Able to adapt behavior to others styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.
Tolerance of Ambiguity
Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
Direct Reports: No
Travel: Required 0-10%
