Auto req ID: 3621BR
Title: Seasonal Visitor Experience Associate
Job Function: Museum
State and City: Wisconsin, Milwaukee
Company: Harley-Davidson Motor Company
Full or Part-Time: Part-Time
Shift: Shift 1
Job Summary:
The Seasonal Visitor Experience Associate is the first point of contact for Harley-Davidson Museum visitors and will be responsible for providing a positive, enjoyable experience for all visitors. This integral member of our Museum team will be responsible for day-to-day operations at the Museum. The Visitor Experience Associate will demonstrate superior customer service both in person and on the phone and be able to conduct visitor transactions/interactions in a professional manner. The Visitor Experience Associate will be responsible for imparting knowledge about the Museum, maintaining work environment, and assisting with various customer-facing activities.
The Museum is open 7 days a week, 363 days a year (closed Thanksgiving and Christmas day). We are seeking candidates with flexible scheduling: each VEA must be available to work 3-5 shifts per week for approximately 20-32 hours per week. The Museum’s daily hours of operation are 9am-6pm, May-September; 10am-6pm October-April (open until 8pm every Thursday). Additionally, the Museum’s hours may occasionally be extended to support after-hours access for event guests. VEA shifts are approximately 5-7 hours in length.
The Seasonal Visitor Experience Associate will be located at The Harley-Davidson Museum® which provides a glimpse of American history and culture like you’ve never seen before – through the lens of Harley-Davidson Motor Company. The Museum is a top destination in Milwaukee and the state of Wisconsin, is open year-round, and attracts hundreds of thousands of visitors to the area each year. The 20-acre campus offers abundant and free parking, and includes Motor Bar & restaurant, Café Racer, and The Shop.
Education Required:
- High School Diploma or GED
Experience Required:
Experience in customer facing work required, with ideal candidate having experience in:
- Knowledge of Harley-Davidson history and brand
- Experience leading tours or speaking in front of groups
- Previous guest relations or hospitality experience
Supplemental Information:
Any unsolicited resumes submitted will become the property of Harley-Davidson
Why Harley-Davidson?
Harley-Davidson fulfills dreams of personal freedom for people around the world. This has been our bold and unique purpose since 1903. We give people the means to express themselves; the means to liberate themselves from whatever constrains them.
To do this, we must be the best at helping customers achieve personal freedom. Their journey begins when they feel a deep emotional connection to our exceptional and distinct products. Our retail experience takes them a step further, connecting them to the brand in their own highly personal and customized way. We can build the motorcycle the customer wants, when they want it, through flexible manufacturing.
Fulfilling dreams of personal freedom requires us to work as one company, one team, moving in one direction. We are customer led in all we do, and we believe and invest in our people and our communities. When we live our purpose, customers experience a lasting bond of freedom with one another and our dealers and H-D will continue to grow.
Direct Reports: No
Travel: Required 0-10%
Title: Seasonal Visitor Experience Associate
Job Function: Museum
State and City: Wisconsin, Milwaukee
Company: Harley-Davidson Motor Company
Full or Part-Time: Part-Time
Shift: Shift 1
Job Summary:
The Seasonal Visitor Experience Associate is the first point of contact for Harley-Davidson Museum visitors and will be responsible for providing a positive, enjoyable experience for all visitors. This integral member of our Museum team will be responsible for day-to-day operations at the Museum. The Visitor Experience Associate will demonstrate superior customer service both in person and on the phone and be able to conduct visitor transactions/interactions in a professional manner. The Visitor Experience Associate will be responsible for imparting knowledge about the Museum, maintaining work environment, and assisting with various customer-facing activities.
The Museum is open 7 days a week, 363 days a year (closed Thanksgiving and Christmas day). We are seeking candidates with flexible scheduling: each VEA must be available to work 3-5 shifts per week for approximately 20-32 hours per week. The Museum’s daily hours of operation are 9am-6pm, May-September; 10am-6pm October-April (open until 8pm every Thursday). Additionally, the Museum’s hours may occasionally be extended to support after-hours access for event guests. VEA shifts are approximately 5-7 hours in length.
The Seasonal Visitor Experience Associate will be located at The Harley-Davidson Museum® which provides a glimpse of American history and culture like you’ve never seen before – through the lens of Harley-Davidson Motor Company. The Museum is a top destination in Milwaukee and the state of Wisconsin, is open year-round, and attracts hundreds of thousands of visitors to the area each year. The 20-acre campus offers abundant and free parking, and includes Motor Bar & restaurant, Café Racer, and The Shop.
Education Required:
- High School Diploma or GED
Experience Required:
Experience in customer facing work required, with ideal candidate having experience in:
- Knowledge of Harley-Davidson history and brand
- Experience leading tours or speaking in front of groups
- Previous guest relations or hospitality experience
Supplemental Information:
Any unsolicited resumes submitted will become the property of Harley-Davidson
Why Harley-Davidson?
Harley-Davidson fulfills dreams of personal freedom for people around the world. This has been our bold and unique purpose since 1903. We give people the means to express themselves; the means to liberate themselves from whatever constrains them.
To do this, we must be the best at helping customers achieve personal freedom. Their journey begins when they feel a deep emotional connection to our exceptional and distinct products. Our retail experience takes them a step further, connecting them to the brand in their own highly personal and customized way. We can build the motorcycle the customer wants, when they want it, through flexible manufacturing.
Fulfilling dreams of personal freedom requires us to work as one company, one team, moving in one direction. We are customer led in all we do, and we believe and invest in our people and our communities. When we live our purpose, customers experience a lasting bond of freedom with one another and our dealers and H-D will continue to grow.
Direct Reports: No
Travel: Required 0-10%